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Job ref no.: CT3115070-01#0025
Courtyard by Marriott Hong Kong

At Your Service Agent (Telephone Operator)

Courtyard by Marriott Hong Kong

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Job Responsibilities:

  • Operate telephone switchboard station in order to answer telephone calls
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls
  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Receive, record, and relay messages accurately, completely, and legibly
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
  • Provide information to guests about room features, property amenities, and local areas of interest
  • Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager

Requirements:

  • Good spoken, written and reading ability in English, Cantonese and Mandarin
  • Degree or diploma holder of Hospitality or related studies
  • Previous hotel related working experience is preferable

Interested applicants, please send your resume to the Human Resources Department.

E-mail: [via CTgoodjobs Apply Now ]
Address:167 Connaught Road West, Hong Kong
Tel: 3717-8899
Fax: 3717-8897


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Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

More job information
Job ref no. CT3115070-01#0025
Salary
  • N/A
Job Function
Industry
Location
  • Sai Ying Pun
Employment Term
  • Full-time
Experience
  • 0 year - 2 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree