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Job ref no.: CT/OPM/AYSMgr (CT3119827-01#0006)
Hong Kong Ocean Park Marriott Hotel

At Your Service Manager (Call Center)

Hong Kong Ocean Park Marriott Hotel

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan

Here’s To Your Journey with Hong Kong Ocean Park Marriott Hotel.

Marriott Hotels is one of Marriott International’s 30 renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

Hong Kong Ocean Park Marriott Hotel located at Wong Chuk Hang is currently hiring an At Your Service Manager.

Responsibilities include:

  • Responsible for the successful functioning of the department.
  • Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas.
  • The Manager needs to ensure the agents’ information is thorough and up-to-date.
  • Accountable for tracking all guest requests and issues to use as process improvement tool.
  • Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Requirements:

  • Degree or diploma in Hospitality Management or relevant studies.
  • Strong sense of service excellence.
  • Minimum 6 years of working experience at a supervisory level.
  • Good spoken, written and reading ability in English, Cantonese and Mandarin.
  • Self-motivated, positive attitude, detail oriented and good team player.

Interested applicants, please send your resume to the Human Resources Department.
Email:      mhrs.hkgop.hr@marriotthotels.com
Address: 180 Wong Chuk Hang Road, Aberdeen

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.careers.marriott.com to learn more about our workplace culture and career opportunities.

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So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

More job information
Job ref no. CT/OPM/AYSMgr (CT3119827-01#0006)
Salary
  • N/A
Job Function
Industry
Location
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
Experience
  • 6 years - 10 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip