Posted on 2021-10-11
Sheraton & Four Points by Sheraton Hong Kong Tung Chung

At Your Service Supervisor (Call Center)

Sheraton & Four Points by Sheraton Hong Kong Tung Chung

Job Summary


  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Contact appropriate individual or department to resolve guest call, request, or problem
  • Follow up and ensure that any outstanding requests are resolved
  • Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
  • Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
  • Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation


  • Proactive and polite wtih good interpersonal skills
  • Minimum 3 years of experience in the hotels, or related professional area

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department [via CTgoodjobs Apply Now ].

*Information provided by you will only be used for consideration of your application for the relevant position.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

More job information
Job Function
  • Tung Chung
Employment Term
  • Full-time
  • 3 years - 4 years
Career Level
  • Non-management level
  • N/A
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Shuttle bus
  • Social / Recreation & Sports Facilities
  • … + 5 more