The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services to branch network. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services to branch network. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Work with various stakeholders to design end to end process flow and control steps for product launch, control enhancement, change in regulatory or internal requirement, digital implementation and process simplification.
Review and update procedures to comply with internal policies and regulatory requirement especially on AML compliance program, FATCA, CRS, etc
Participate in/Coordinate ad hoc projects for system enhancement, new business initiatives, control enhancement and process improvement.
Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow while balancing risk and control.
Review/monitor the process execution to ensure they are complete, efficient, practical and effective.
Provide support and answer enquiries to branch staff
Provide training and guidance to team members and branch staff
Acts as SME to senior stakeholders and /or other team members.
Maintain and review MCA for Retail Bank together with RCM (Regulation Control Matrix) and SOX to ensure an effective control framework is in place, regulations are complied.
Work closely with MCA Centralization unit in CBORC, BOF and other stakeholders to perform quarterly MCA result review and hold MCA Forum with related stakeholders.
Perform gap analysis on any regulatory change, internal policy change or lesson learnt.
Monitor and manage CAP status for the team.
Handle Internal/External Audit – coordinate/participate process walkthrough, deliverables consolidation, answering queries, negotiation of finding, CAP action follow up.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
3-5 years of relevant experience
Proficient in Microsoft Office
High level knowledge of related to industry standards and practices
Self-starter with ability to work independently
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Consistently demonstrates clear and concise written and verbal communication skills
Self-motivated and detail oriented
Ability to exercise independence of judgement and autonomy.
Ability to think critically and respond to the time-sensitive needs of the business
Excellent attention to detail with emphasis on analytical and problem-solving abilities
Strong writing and presentation skills
Fluent English (spoken and written) required
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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With over 100 years of history and currently serving over one million clients in Hong Kong, Citi’s strengths lie in its truly diversified business model. Institutional Clients Group offers a broad spectrum of services including capital markets origination and distribution, trading and hedging of rates and currencies, financial advisory expertise in M&A and transaction services. Global Consumer Banking offers retail clients with a full range of world-class financial products and services, including wealth management and investment, protection, credit cards, and secured lending. Citi Private Bank offers bespoke wealth management services to a prestigious group of high net worth individuals and families.