Job ref no.: CT3124455-01#6311

AVP, Claims (Motor)

Allied World

Job Summary
This role is responsible for managing the team for motor claims and provide / recommend necessary training, mentoring and guidance to the team members.

Job Duties

  • Review, evaluate, negotiate and resolve non-standard and complex cases, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • Exhibit technical leadership, both internally and externally, on claims matter which the Company participates.
  • Identifying, investigate suspicious / fraudulent claims and take appropriate actions and keep relevant stakeholders closely informed.
  • Managing customer / intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction. This also includes handling and resolving any customer feedback or complaints.
  • Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
  • Proactively supervise and manage expenses of independent vendors and legal counsels for motor claims.
  • Interact with relevant internal / external stakeholders to support and deliver business strategy.
  • Meet with existing or prospective clients or intermediaries to promote Claims and support business development.
  • Ensure performance of periodic internal review of claim files including monitoring / pursuing of outstanding recoveries.
  • Preparation of reports or analysis where necessary.
  • Ensure compliance with all legal, regulatory and policy requirements internally and externally.
  • Additional duties and responsibilities as warranted


  • Relevant academic qualifications with a minimum of 7 to 10 years' solid working experience including experience in managing a team of motor claims handlers.
  • Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII and meet minimum local mandatory qualification requirement where relevant.
  • Solid experience in handling complex / legal cases independently with sound judgment, strong negotiating and analytical ability in motor claims.
  • Legal knowledge or legal training is an advantage.
  • Strong leadership and communication skills.
  • Knowledge and experience in claims process improvements including strong organizational skills.
  • Strong team player with proven ability to work with senior management, internal and external parties.
  • Demonstrate ability to select, hire, evaluate and work with legal counsel and experts on relevant cases.
  • Self-motivated individual with ability to work independently and handle a diverse range of claims and responsibilities.
  • Strong customer service oriented attitude.
  • Strong in oral and written communication skills in English and Cantonese.
  • Ability to work on relevant PC applications


All information collected from applicants will be kept in accordance with Allied World Assurance Company, Ltd ‘s (Hong Kong branch) privacy and security policy.

About Allied World
Allied World Assurance Company Holdings, GmbH, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and we benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Our capital base is strong, our solutions anticipate rather than react to changing trends, and our teams are focused on establishing long-term relationships that are mutually beneficial.

We have over 1,400 employees in offices across North America, Europe and Asia-Pacific. Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, sex, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

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More job information
Job ref no. CT3124455-01#6311
Job Function
Employment Term
  • Full-time
  • 7 years - 10 years
Career Level
  • Middle management level
  • Degree