Job ref no.: CT3115413-01#2756

AVP Process Consultant

Allied World Assurance Company, Ltd

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

AVP Process Consultant, Business Transformation Group


Job Summary:     

Work with business stakeholders (Claims, Operations, OW, Finance, IT) and Business Transformation Group Project Managers to deliver of a number of projects toincrease efficiencies and improve customer service, in line with the objectives of the business.

This role can be based in Hong Kong or Singapore depending on where the successful candidate is currently located. Please note that relocation is not available for this role.

Duties and Responsibilities

  • Map current state against future state processes
  • Develop and propose process improvements to yield efficiencies, reduce risk, improve customer service, and increase profitability
  • Help business stakeholders to articulate, shape and develop the business case and requirements
  • Understand and analyze various drivers impacting key metrics and outcomes and provide fact-based recommendations to the stakeholders
  • Support continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains
  • Provide senior leadership and functional unit management with regular and relevant updates on project status, key metrics, issues, and risks
  • Proactively recognize and capitalize on process improvement opportunities
  • Provide recommendations to management and business/IT stakeholders on how to integrate requirements with current systems and business processes across regions or domains
  • Participate in evaluating third-party vendors as directed


Essential Requirements:


  • Significant experience of successfully identifying, developing, implementing and leading process/system change projects with varying levels of scale and complexity. Ideally experience within the insurance or financial services industry.
  • Ideally hold relevant formal training / qualifications such as Six Sigma or LEAN
  • Understanding and experience of agile methodology and working with both business and IT stakeholders
  • Proven ability to document and articulate high-quality business requirements and functional solutions with minimal ambiguity
  • Strong customer mindset when designing processes and solutions
  • Sharp analytical and problem-solving skills
  • Expert knowledge of business transformation and operational change management and continuous improvement methodologies, tools and techniques, and full project management cycle
  • Strong negotiation and influencing skills. Ability to challenge the status quo whilst maintaining positive and professional relationships.
  • Creative thinking and seeking innovative solutions to complex technical/business problems


 Interested candidates, please click Apply Now to apply job


About Allied World:


Allied World Assurance Company Holdings, AG, through its subsidiaries and brand known as Allied World, is a global provider of innovative property, casualty and specialty insurance and reinsurance solutions offering superior client service through a global network of offices and branches. All of Allied World's rated insurance and reinsurance subsidiaries are rated A by A.M. Best Company, A by Standard & Poor's, and A2 by Moody's, and our Lloyd's Syndicate 2232 is rated A+ by Standard & Poor's and AA- by Fitch. Headquartered in Switzerland, and with over 20 offices across North America, Europe and Asia-Pacific, Allied World strives to provide exceptional service and convenience to our clients and distribution partners. We have over 1,400 employees globally, all of whom are focused on providing superior customer service and creative risk solutions, building long-term, mutually beneficial relationships. Allied World is an Equal Opportunities Employer.  All qualified applicants will be considered for employment without regard to an individual’s race, color, national origin, religion, sex, age, genetic information, or disability status. Please visit for further information on Allied World.


All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3115413-01#2756
  • 45,000 - 70,000 / month
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
Career Level
  • Non-management level
  • N/A