Job - AVP / Senior Manager, Customer Experience, Institutional Banking Group, DBS Bank Ltd
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DBS Bank Ltd
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

AVP / Senior Manager, Customer Experience, Institutional Banking Group

Job Ref.36406306-160002CK

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.


Responsibilities

  • Ensure smooth and effective collaboration with working partners, e.g. relationship manager, operation units, Global Transaction Services, Treasury & Markets, Risk Management Group, Consumer Banking Group etc.
  • Responsible for the support of customer services in Institutional Banking Group
  • Handle customer feedback and complaint
  • Monitor and enhance the end-to-end processes of operation and service delivery
  • Support ad hoc projects

Requirements

  • Degree holder in Business or related discipline
  • Minimum 7 years of relevant experience in general banking operations and services
  • Customer focused and good problem solving skills
  • Good sense in service quality management
  • Strong sense of ownership and good inter-personal skills
  • A good team player
  • Good command of written and spoken English and Chinese
  • Proficiency in MS Office, particularly Excel and PowerPoint


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Job Ref No.
36406306-160002CK (CT3102551-01#0235)
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