Job ref no.: 21264386 (CT3130117-01#0505)

AVP, Technology Operational Risk Senior Analyst


The Technology Operational Risk Senior Analyst is responsible for Technology Risk & Control area providing support and guidance to the Consumer Banking Business. Oversees the application of various risk policies, coming from external and internal sources, focusing on technology aspects. Works closely with business, compliance, country technology and regional technology teams to ensure procedures, processes and policies are followed. Support internal and external audits from country technology perspective. Acts as a SME to senior stakeholders and team members for other domains such as information security, continuity of business, record management and third party management.


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) technology operational risk, risk for example.
  • Looks for ways to improve the current process and share best practices with senior leadership.
  • Participates in meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
  • Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.
  • Builds trusted internal and external customer relationships.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 5-8 years of Financial Crimes, AML Investigations, Operational Risk or Risk & Control experience
  • Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, for the consumer banking business
  • Management of a global operations and a complex environment that includes global teams.
  • Strong domain knowledge on consumer/retail banking products.
  • Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
  • Excellent communication skills in English – verbal & written.
  • Fluency in Cantonese and/or Mandarin will be a plus


  • Bachelor’s/University degree or equivalent experience 

Please click Apply Now to submit your application via Citi Recruitment Portal.

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

More job information
Job ref no. 21264386 (CT3130117-01#0505)
Job Function
Employment Term
  • Full-time
  • 5 years - 8 years
Career Level
  • Middle management level
  • Degree