Job ref no.: 22508120

AVP, Technology Project Management Senior Analyst


The position is liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. This position is responsible for effective implementation of Project Management for the Consumer Banking business. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.


  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
  • Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
  • Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
  • Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
  • Responsible for Technology Demand and Release management process for HK, including follow-through with respective parties to ensure incidents are resolved in a timely manner
  • Overall oversight on the project demand management process in Hong Kong such as country project planning activities, prioritization and ranking of these projects and initiatives and manage the business expectation.
  • Participate in Release and Change management meetings as the representative of Hong Kong
  • This position also partners with regional Release Management teams and local business users for the followings
  • Country release management activities
  • Change activities, impact analysis and sanity test arrangement
  • Candidate is required to work on some weekends if there are major incidents/technology change release occurring during weekends
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-10 years of experience
  • Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
  • Experience with all phases of Software Development Life Cycle
  • Extensive years of experience in agile methodology, writing business and functional requirements document and driving user stories grooming sessions
  • Proven interpersonal skills with ability to partner and influence across organizational lines
  • Proven ability of using complex analytical, interpretive, and problem-solving techniques
  • Candidates with ITIL certification highly preferred
  • Strong domain knowledge on consumer/retail banking products and regulations
  • Consistently demonstrate clear and concise written and verbal communication in English
  • Fluency in Cantonese and/or Mandarin will be a plus


  • Bachelor's degree/University degree or equivalent experience 

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