Department: Airports Reports to: Supervisor - Baggage Services
If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcome you to join our largest airport servicing team at Hong Kong International Airport.
The Baggage Services Team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.
Deliver the service style of ‘Service Straight From the Heart’ to all customers
Offer alternative solutions to settle baggage claims and render assistance to all passengers
Trace missing baggage thoroughly
Arrange delivery of mishandled bags to passenger promptly
Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up
The permanent Hong Kong resident status
Minimum age of 18
Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
Proficiency in spoken English and Cantonese. Mandarin is an advantage
Flexibility to work on shift schedules (including overnight and weekend)
Successful applicants will enjoy the following:
Roster based on a 5-day working week with flexible shift patterns
World-class training, coaching and support throughout your career
Opportunities to work across different teams in Hong Kong International Airport
Comprehensive Insurance Scheme and Medical Coverage
Staff and family concessional travel benefits
Reminder to check email regularly as shortlisted candidates will receive invitations via email.