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Job ref no.: CT3114061-01#0088
Cathay Pacific Airways Ltd & Hong Kong Dragon Airlines Ltd

Baggage Services Officer

Cathay Pacific Airways Ltd & Hong Kong Dragon Airlines Ltd

Benefits
  • 5-day week
  • Dental plan
  • Family medical plan
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Shuttle bus
  • Transportation allowance
  • … + 3 more

Department: Airports
Reports to: Supervisor - Baggage Services

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcome you to join our largest airport servicing team at Hong Kong International Airport.
The Baggage Services Team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.

Key Responsibilities:

  • Deliver the service style of ‘Service Straight From the Heart’ to all customers
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers
  • Trace missing baggage thoroughly
  • Arrange delivery of mishandled bags to passenger promptly
  • Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up

Requirements:

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight and weekend)

Successful applicants will enjoy the following:

  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • Opportunities to work across different teams in Hong Kong International Airport
  • Comprehensive Insurance Scheme and Medical Coverage    
  • Staff and family concessional travel benefits


Reminder to check email regularly as shortlisted candidates will receive invitations via email.

More job information
Job ref no. CT3114061-01#0088
Salary
  • N/A
Job Function
Industry
Location
  • HK International Airport
  • Chek Lap Kok
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 1 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree