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Job ref no.: CT3115413-01#3123

Bank Customer Service Executive (Dealing Phone Banking)(18K-22K+$3,300 Shift Allowance)

Asian Aim Service Ltd

Benefits
  • 5-day week

Provide dealing and customer services in Online Business Team

Responsibilities:-

  • Handle inbound calls in 24 hours shift duties to deliver quality service to the customers, attain high customer satisfaction and exceeding business goals
  • Handle customer enquiries regarding settlement, dividend payment, IPO issues, etc. / complaints or refer the case to the appropriate parties for resolution and reply.
  • Handle customer account related enquiries such as account balance, position, commission charges, change of address, payment, cashiering methods, etc. / complaints or refer the case to the appropriate parties for resolution and reply
  • Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc
  • Handle outbound follow up calls to customer on account related matters
  • Attend to enquiries via info-mail and handle client complaints when required

Requirements:-

  • Post secondary with over 3 years’ solid customer servicing experience or University graduate with minimum 1 years of relevant experience in the dealing firm or banking industry + HKSI papers passed
  • Good interpersonal and communication skills
  • Good team player, initiative, sales oriented and self motivated
  • Positive attitude, excellent customer servicing, cross-selling and problem solving skills
  • Be responsive to any ad hoc duties or other duties that may be assigned
  • Ability to recognise and ensure quality and compliance in the course of work
  • Sound knowledge in Dealing operations
  • Proficiency in spoken and written Chinese / English and fair Putonghua
  • Proficient in MS Office & PC applications 
  • Related qualifications as Relevant Individual License/ SFO requirements
  • Willingness to work for 24 hours shift (overnight shift with shift allowance)

Call Miss Lam at 28698638/by clicking Apply Now  to obtain an application form.

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More job information
Job ref no. CT3115413-01#3123
Salary
  • N/A
Job Function
Industry
Experience
  • 3 years - 8 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree