banner
China Construction Bank (Asia) Corporation Limited

Bank Hall Ambassador, Consumer Banking

China Construction Bank (Asia) Corporation Limited

Job Description:

  • Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory
  • To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
  • Provide guidance to customers on Branch self-serve devices
  • Promote and cross-sell general banking products and e-banking platform and services
  • Promote and drive the usage of e-Banking and digital channel
  • Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures

Requirements:

  • 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
  • Minimum 1 year relevant sales and customer service experience
  • Customer centric servicing mind set and excellent communication skills
  • A proactive team player with good interpersonal skills
  • Good command of Cantonese, Mandarin and English

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

More job information
Salary
Benefits
  • Dental plan
  • Insurance plan
  • Medical plan
Job Function
Work Model
  • On-site
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE