Job ref no.: CT3120209-01#0179
Hang Seng Bank

Banking Operations Associate / Officer (GB/CMB)

Hang Seng Bank

Business Services – Banking Operations

Hang Seng's Business Services is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units. In Banking Operations, we support account opening, customer due diligence services and ongoing account maintenance.

We are currently seeking high caliber individuals to join our Business Services as Banking Operations Associate.

(Candidates with less experience will be considered for the position of Banking Operations Officer.)


Principal responsibilities

  • Provide effective and cost-efficient services to CMB, GB and other business units to handle end to end process of Customer Due Diligence (CDD) Services, Customer Selection & Exit Management (CSEM), Account Servicing, as well as new business initiatives.
  • Assist the implementation of Global Standards & internal controls, reviewing and updating existing / new processes and procedures, performing capacity & resources analysis
  • Observe and implement the Group’s/ Bank’s compliance policy by managing compliance risk, ensuring adequate compliance resources are in place and trainings are provided to relevant parties
  • Provide Subject Matter Expert (SME) support to Line of Business (LoB) and Global Service Centre (GSC) teams
  • Monitor the performance of GSC and participate in the review of Service Level Agreement (SLA) and user acceptance tests (UAT)
  • Identify opportunities for process re-engineering and quality improvement, and lead/ participate in the system/ procedural review/ ad hoc projects



  • University degree in Business Administration, Finance or a related discipline
  • Minimum of 2 years’ experience in project management, business planning, or management reporting is preferable
  • Good knowledge of CMB and GBM services and products, with strong business acumen and numerical sense
  • Strong self-motivation, with the ability to work independently and under pressure
  • Good analytical, problem solving, communication and report writing skills
  • Good knowledge of application software including MS Excel and PowerPoint
  • Proficiency in English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3120209-01#0179
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Non-management level
  • Degree