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Job ref no.: CT3130410-01#0392
Williamselect

Boutique Manager - Top Tier Watch & Fine Jewelry

Williamselect

Our client is a global leader in Watch & Fine Jewelry To cope with their business expansion and store openings, they are now looking for a Boutique Manager-

Boutique Manager
Top Tier Watch & Fine Jewelry


Responsibilities:

1) SALES MANAGEMENT

  • Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
  • Regularly and effectively communicates store sales plan objectives through positive coaching and enthusiastic leadership
  • Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives
  • Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance and propose business strategy plan to optimize sales
  • Be operationally hands-on, working with the team on the sales floor to achieve KPIs set
  • Manage the store P&L with the Retail Manager to ensure sales operations expenses are maintained at the optimal level

2) CUSTOMER SERVICE

  • Build and nurture strong relationships with loyal customers
  • Drives new members recruitment (CRM) to achieve the KPI set
  • Coordinate with HK CRM & Loyalty team to ensure the smooth implementation of CRM and loyalty activities
  • Manage and resolve any customer’s feedback
  • Ensure that every team member is trained and applies the Mystery Shopper standards consistently
  • Motivates the team and ensures the team is dedicated to offer the best customer service at all times

3) MERCHANDISING & STOCK MANAGEMENT

  • Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches
  • Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to brand's guidelines and standards
  • Oversee and ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements

4) CASH & TILL MANAGEMENT

Train staff and enforce the brand's cash handling and shortage prevention procedures

  • Ensure that store funds and deposits are maintained in accordance with the brand's policies

5) PEOPLE MANAGEMENT

Recruitment & Retention

  • Work with HR department to recruit and select a superior and equitable workforce
  • Manage and support employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation

Train and Develop

  • Ensure all new joiners are trained and updated with the store operating procedures
  • Work with training department on training plans and objectives for the store team
  • Work with training department to execute and support them in their career development

Performance Management

  • Work with GM/Retail Manager on individual and store objectives / KPIs
  • Identify poor performance issues and work with HR Department on any disciplinary matters
  • Conduct annual, half yearly and quarterly individual performance review with the Store team
  • Provide constructive feedback and constantly provide coaching to the team for improvement

Organize and Animate

  • Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources
  • Demonstrate the brand's DNA to inspire and motivate the team
  • Create a pleasant and exciting environment with great team spirit

Key Competencies

  1. Minimum of 6 – 8 years’ experience in store operations or sales management of which 3 years in running a large store format, flagship store or multiple stores with large headcounts
  2. Proven track record in sales generation, managing the achievement of sales result and profitability targets
  3. Has the ability to inspire trust, integrity, strong influencing and relationships-building skills to manage the various stakeholders
  4. Dynamic team player with ability to positively motivate staff and network locally, regionally and global to build relationships
  5. Superior communication and interpersonal skills using positive leadership models
  6. Proficiency with Microsoft Office Applications 

Interested candidates, please click Apply Now to apply for this position or call Joey Li at +852 3468 7693 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

More job information
Job ref no. CT3130410-01#0392
Salary
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Full-time
Experience
  • 6 years - 8 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan