Boutique Manager - Top Tier Watch & Fine Jewelry

Our client is a global leader in Watch & Fine Jewelry To cope with their business expansion and store openings, they are now looking for a Boutique Manager-

Responsibilities:

1) SALES MANAGEMENT

• Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
• Regularly and effectively communicates store sales plan objectives through positive coaching and enthusiastic leadership
• Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives
• Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance and propose business strategy plan to optimize sales
• Be operationally hands-on, working with the team on the sales floor to achieve KPIs set
• Manage the store P&L with the Retail Manager to ensure sales operations expenses are maintained at the optimal level

2) CUSTOMER SERVICE

• Build and nurture strong relationships with loyal customers
• Drives new members recruitment (CRM) to achieve the KPI set
• Coordinate with HK CRM & Loyalty team to ensure the smooth implementation of CRM and loyalty activities
• Manage and resolve any customer’s feedback
• Ensure that every team member is trained and applies the Mystery Shopper standards consistently
• Motivates the team and ensures the team is dedicated to offer the best customer service at all times

3) MERCHANDISING & STOCK MANAGEMENT

• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches
• Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to brand's guidelines and standards
• Oversee and ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements

4) CASH & TILL MANAGEMENT

• Train staff and enforce the brand's cash handling and shortage prevention procedures
• Ensure that store funds and deposits are maintained in accordance with the brand's policies

5) PEOPLE MANAGEMENT

Recruitment & Retention

• Work with HR department to recruit and select a superior and equitable workforce
• Manage and support employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation

Train and Develop

• Ensure all new joiners are trained and updated with the store operating procedures
• Work with training department on training plans and objectives for the store team
• Work with training department to execute and support them in their career development

Performance Management

• Work with GM/Retail Manager on individual and store objectives / KPIs
• Identify poor performance issues and work with HR Department on any disciplinary matters
• Conduct annual, half yearly and quarterly individual performance review with the Store team
• Provide constructive feedback and constantly provide coaching to the team for improvement

Organize and Animate

• Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources
• Demonstrate the brand's DNA to inspire and motivate the team
• Create a pleasant and exciting environment with great team spirit

Key Competencies

• Minimum of 6 – 8 years’ experience in store operations or sales management of which 3 years in running a large store format, flagship store or multiple stores with large headcounts
• Proven track record in sales generation, managing the achievement of sales result and profitability targets
• Has the ability to inspire trust, integrity, strong influencing and relationships-building skills to manage the various stakeholders
• Dynamic team player with ability to positively motivate staff and network locally, regionally and global to build relationships
• Superior communication and interpersonal skills using positive leadership models
• Proficiency with Microsoft Office Applications