Job ref no.: CT3130240-01#0121
Hang Seng Bank Limited

Branch Manager B3

Hang Seng Bank Limited

Retail Distribution – Branch Network

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. 

We are currently seeking a high caliber professional to join our branch network as Branch Manager B3.

Principal responsibilities

  • Responsible for leading, developing and managing a B3 branch to ensure achievement of the business objectives
  • Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels
  • Ensure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customers
  • Accountable for minimizing risk and maximising operational efficiency
  • Achieve results by working with the whole branch team, local market and wider community
  • Play an active role as part of wider area/regional leadership team
  • Deliver the branch plan including leads/sales prospect management and overall customer experience


  • University degree in Business Administration or a related discipline, or other relevant qualifications such as CFA, CFP or CFMP
  • Less academically qualified candidates with relevant work experience will also be considered
  • Passes in the HKSI licensing examinations
  • Minimum 10 years’ banking experience, with experience in promoting various wealth management products
  • Good communication, interpersonal and analytical skills
  • Strong self-motivation and drive to succeed, with ability to work under pressure
  • Proficiency in both English and Chinese
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Able to inspire others to achieve their goals/ambitions in a variety of situations


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3130240-01#0121
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Middle management level
  • Degree