Job ref no.: CT3128915-01#0038
Hang Seng Bank Limited

Branch Manager District Branch

Hang Seng Bank Limited

Retail Distribution – Branch Network

Hang Seng's Retail Distribution focuses on personal wealth management and financial services.  Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking high caliber professionals to join our branch network as Branch Manager District Branch.
 

Principal responsibilities

  • Responsible for leading, developing and managing District Branch to ensure achievement of the business objectives
  • Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels
  • Ensure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customers
  • Accountable for minimizing risk and maximising operational efficiency
  • Achieve results by working with the whole branch team, local market and wider community
  • Play an active role as part of wider area/regional leadership team
  • Deliver the branch plan including leads/sales prospect management and overall customer experience

Requirements

  • University graduate is preferred
  • Over 10 years of banking experience, with solid leadership and people management experience
  • Good communication, interpersonal and problem solving skills
  • Strong drive to succeed, with ability to work under pressure
  • Proficiency in both English and Chinese
  • Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Able to inspire others to achieve their goals/ambitions in a variety of situations

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3128915-01#0038
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 10 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree