Job ref no.: CT3130240-01#0055
Hang Seng Bank Limited

Branch Operations Management Manager

Hang Seng Bank Limited

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 280 service outlets, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our department as Branch Operations Management Manager.

Principal responsibilities

  • Oversee the new Customer Due Diligence team and engage in Global Standard related projects and remediation
  • Develop policies and operational procedures on Customer Due Diligence and Global Standard to achieve the assigned goals
  • Identify improvement opportunities in respective area and operation controls to strengthen the efficiency, competency and capacity for business needs
  • Monitor and uplift the compliance standard of branch network and ensure the business activities are compliance with Group’s policies and standard
  • Drive and coordinate with different departments on Customer Due Diligence and Global Standard procedure enhancement and streamlining


  • University degree in Business Administration or a related discipline
  • Minimum 6 years' retail banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and guidelines, with proven leadership and coaching abilities
  • Significant experience in project management with an ability to interpret and solve complex issues
  • Ability to bring divergent ideas to create new and valuable solutions
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Resilience to stress, able to unlock full potential and prepare for the future of work
  • Good communication/influencing skills
  • High proficiency in English, Chinese and Putonghua

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3130240-01#0055
Job Function
Employment Term
  • Permanent
  • Full-time
  • 6 years - 20 years or above
Career Level
  • Middle management level
  • Degree