Job ref no.: CT3118295-01#0156
Hang Seng Bank Limited

Branch Resources Development Manager

Hang Seng Bank Limited

Retail Distribution – Distribution Management Department

Hang Seng's Retail Distribution focuses on personal wealth management and financial services.  Our   one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high calibre professional to join our Distribution Management Department as Branch Resources Development Manager.


Principal responsibilities

  • Develop and deliver learning solutions for branch network to support business strategy
  • Ongoing review the learning curricula to ensure the quality of services provided is in line with the Bank's standards
  • Maintain and update competency framework, capability requirements and career paths of different posts under RSS according to business needs
  • Organize staff engagement programs and arrange staff communication to ensure consistent and clear management messages could be timely cascaded to the staff under Retail Distribution
  • Engage in ad-hoc projects to develop implementation plan for branch network to fulfill the competency requirements set out by regulatory bodies



  • University degree in Business Administration, Marketing, Finance or other related discipline, Minimum of 5 years working experience on banking industry
  • Preferably with experience in people development, as well as conducting briefing / training but not a must.
  • Good communication, interpersonal and problem solving skills
  • Strong self-motivated with ability to work under pressure
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in both English and Chinese with sound knowledge of application software


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3118295-01#0156
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree