Posted on 2022-11-16
Hang Seng Bank Limited

Branch Trainee (Sales)

Hang Seng Bank Limited

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.  

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management

We are currently seeking a high-calibre professional to join our team as Branch Trainee (Sales), to undergo a structured training in order to develop a wide-spectrum of retail banking product knowledge and pave way for further career development as Relationship Manager.

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:

  • Attractive basic salary
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer’s contribution
  • Employee Share Purchase Plan
  • Work-life balance: 18-24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price 
  • Recognizable corporate training and development program
  • Progressive career advancement opportunities

 

Principal responsibilities

  • Provide quality customer service to our retail customers in branch network
  • Proactively identify customer needs and offer appropriate banking services and solutions
  • Participate in promotional campaigns to acquire new business and strengthen customer loyalty
  • Maintain awareness of operational risks and adhere to relevant policies and guidelines

 

Requirements

  • Degree holder, less academically qualified candidates with relevant work experience will also be considered
  • Existing teller / branch services or products promoter with less academical qualification will also be considered
  • Strong service and sales orientation, self-motivated with good communication skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Ability to manage complex interactions effectively
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment

Work location will be subject to change and to be decided by Line Management upon joining

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of three years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.