Job ref no.: 210000LW_1616748119 (CT3125106-01#0718)
AXA Hong Kong

Broker Service Officer

AXA Hong Kong


  • Drive service excellent to Life Broker & IFA channel & facilitate the achievement of business objectives.
  • Handle enquiries (phone and email) from brokers and achieve the SLA.
  • Handle and resolve any complaints raised from brokers.
  • To ensure procedures and responses are complied with both AXA Broker Operation Manual and authorities' regulations.
  • Provide operational support to team and business partners.
  • Assist in administrative duties in Broker Service Team.
  • Work closely with direct manager and life operation teammates, and, provide feedback to team in order to improve the existing workflow.
  • Work closely with Payment team and Ops team in order to follow through the enquiries from our business partners.
  • Handle ad-hoc assignments as required.


  • University degree with 3 years working experience in life insurance segment,
  • Highly independent, strong self-motivation and ability to work under pressure
  • Have comprehensive knowledge on insurance products, operation workflow and insurance practice
  • Proficient in MS Excel applications
  • Be tactful and assertive with professional sense in tackling customer complaints
  • Good command of both spoken and written English and Chinese, able to communicate in Mandarin is an advantage
  • Candidate with more experience will be considered as Senior Broker Service Officer
More job information
Job ref no. 210000LW_1616748119 (CT3125106-01#0718)
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Non-management level
  • Degree