Job ref no.: 37131484
PCCW Solutions Ltd

Business Analyst / Assistant Business Analyst

PCCW Solutions Ltd


The successful candidate will participate in a Digital Transformation Project for the largest telecommunications company in Hong Kong – to understand and analyze requirements and existing business practices/ business process flows, improve and optimize them according to today’s technology and translate them for project development/execution.


Job Duties

He / She will be responsible for performing detailed requirements analysis and documenting processes with the following scope of duties:

  • Evaluate business processes, anticipate requirements and uncover areas for improvement
  • Assist perform requirements collection and analysis
  • Perform Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
  • Facilitate the discussion and negotiation of requirements amongst stakeholders
  • Assist ongoing review of business processes and develop optimization strategies
  • Gather critical information from meetings with various stakeholders and produce useful documents
  • Translate requirements into functional demands for implementation
  • Work with business on subsequent change management



The Person

  • University graduate in Information Technology, Computer Science, Business Administration or related disciplines
  • Project experience as a Business Analyst/Agile project coordinator with expertise in business process analysis, business requirements, and business analysis in the field of Telecom.
  • Experience in one or more of the following business domains is a must.
    • Order Management
    • Supply Chain
    • Retail
    • Telco Product Catalogue
    • Telco Fixed Line
    • Business Performance
  • Experienced in business process modeling, documentation and customer experience journey
  • In-depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
  • Results-oriented mindset
  • Good at meeting facilitation with concise and precise communications skills
  • Highly prefer experience of being an agile practitioner either as a product owner or as a scrum team member, with strong capability in structuring of requirements in the form of epics/user stories
  • Cantonese speaking is a must
  • Good command of spoken and written English
  • Candidate with less experience will be considered as Assistant Business Analyst or Business Analyst

Interested candidates are encouraged to submit application via Apply Now.
For more information on other career opportunities and latest news at PCCW Solutions, please visit: Career opportunities or LinkedIn Career Page

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

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More job information
Job ref no. 37131484
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Examination leave
  • Family medical plan
  • Insurance plan
  • Marriage leave
  • Medical plan
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 3 years - 4 years
Career Level
  • Entry level
  • Degree
Require to Travel
  • No travel