Job ref no.: CT3115703-01#0755

Business Analyst, Technology and Administration Solutions

Willis Towers Watson

The Role

The Business Analyst (BA) will be responsible for gathering and understanding the business needs on a client site in Hong Kong relation to a defined set of enhancements. The BA will then ensure that the requirements are accurately documented and manage the sign off process of these with the client. The BA will be working across a range of enhancements both simple and complex. A key part of the role will be to manage scope with the client.
Duties and Responsibilities:

  • Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Project Request Form, Business Requirements Document and Use cases.
  • Successfully engage in multiple initiatives simultaneously
  • Work independently with users to define concepts and under directions of project managers.
  • Develop requirements specifications according to standard templates using natural language. When complete run requirement walkthroughs with the client and gathered feedback and amend as necessary.

The Requirements

  • 5 to 10 years’ experience of successfully undertaking the business analysis role ideally within the pensions industry
  • Strong analytical and problem solving skills
  • Knowledge of a range of project and system delivery methodologies.
  • Knowledge or experience with various process improvement methodologies.
  • Ability to work individually or collaborate as part of a team.
  • Flexible and “can do" approach.
  • Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement.
  • Strong organisational abilities and flexibility to work in a performance driven environment managing multiple project priorities.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executive, managers and subject matter experts.
  • The ability to manage the scope and push back where necessary.
  • Ideally ability to communicate in Chinese.

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More job information
Job ref no. CT3115703-01#0755
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Entry level
  • Diploma or equivalent