Business Analytics Manager - Omnichannel Analytics

Wholesale – CMB Chief Operating Officer’s Office

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking high caliber individual to join us in the Wholesale Banking Digital Delivery Team as Business Analytics Manager.

Principal responsibilities

• Understand customers from a 360-degree view across online and offline channels to conduct omnichannel analysis and develop the Bank’s omnichannel strategy for consistent customer experience across all touchpoints
• Work with business stakeholders to develop customer targeting strategies from data analytics perspective
• Support campaign management, real-time and batch event triggers management by rules set-up in decision engine and SAS programming
• Uplift campaign / trigger’s performance by ongoing tracking review

Requirements

• University degree in Business Administration, Business Quantitative Analysis, statistics, computing or a related discipline
• At least 5 years of data analysis, campaign management, system development, statistical modeling, or project management experience
• Hands-on programming experience such as SAS, SQL, R, Python or Excel VBA
• Experience in real-time decisioning or web analytics tools (e.g. Pega, Celebrus and Adobe Analytics) is an added advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Strong commitment in taking new challenges, self-motivation and creativity
• Good analytical, project management, visualization, storytelling and presentation skills
• Proficiency in both English and Chinese

(Candidates with less experience will be considered for the position of Assistant Business Analytics Manager.)

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.