Job ref no.: CT3115487-01#0211
Hang Seng Bank Limited

Business Manager, IT COO Office

Hang Seng Bank Limited

Operations, Services and Technology – Information Technology

Hang Sang deploys the latest technologies to meet changing customer needs and enhance the Bank's leading and competitive position in the market. 

Our professional Information Technology experts are dedicated to developing customer-oriented systems and ensuring that our valuable customers can enjoy a sophisticated range of banking products in the most efficient and convenient way. Our Internet/Mobile Banking and Payment services highlight our development as a major e-player. Innovative and technology-driven online services such as Internet/Mobile banking, Mobile Payment and other wireless financial services allow our customers to manage their wealth with ease any time around the world

We are currently seeking a high caliber professional to join our department as Business Manager, IT COO Office.


Principal responsibilities

  • To manage IT financials covering the effective deployment of IT budget in the Bank as well as the management of direct IT expenditures in staffing, infrastructure, vendors and other department expenses
  • To provide transparent reporting and strong management of IT expenditures through governing the annual planning process and tracking of monthly actuals vs forecast
  • To actively govern IT resources required to meet the business plan.  This is achieved through the creation and monitoring of the departmental man power plan covering IT resources in Hong Kong, offshore development centres in China and the provision of vendor and contract resources
  • Acting as the Programme Management Office, to provide monitoring and reporting of key initiatives in the IT order book and enable business management to have clear views on the health of the IT portfolio including progress, risks, issues, financials and deliveries
  • To manage third party providers in terms of engagement, contracts and onboarding processes so that vendor can operate efficiently in the Bank to deliver their contractual commitments
  • To promote staff engagement in the IT function and manage feedback and improvement suggestions from the team so as to achieve high departmental morale
  • To act as the key communication channel within IT, supporting internal communication within the department and external communication of IT changes, announcements and achievements within the Bank



  • University degree in Information Technology, Computer Science or related discipline, having strong IT management experience with at least 2 years at the management level
  • Exposure in managing a diverse function with scale and multiple business lines.  Experience in the banking or finance industry will be an asset
  • Effective interpersonal, communication and stakeholder management skills, a team player and strong ability to communicate across different levels in the organisation
  • Exceptional analytical, organisational, planning and operations management skills, and with good attention to details. Finance management experience will be an advantage
  • Strong problem management skills, good insight into pre-empting issues, multi tasking and operating under pressure
  • Track record in supporting IT programmes in a complex environment, preferably on a regional or global scale. Prior experience in IT project management will be an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3115487-01#0211
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Middle management level
  • Degree