Job ref no.: CT3116068-01#0101
Hang Seng Bank

Business Planning and Analytics Officer

Hang Seng Bank

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Business Planning and Analytics Officer


Principal responsibilities

  • Prepare MI / ad hoc reports and perform simple analysis as instructed
  • Provide general and IT administrative support across the teams to ensure the smooth daily operations
  • Enhance operational efficiencies by identify streaming opportunities and enhancement needs to cope with business changes
  • Ensure all processes of the department comply with the internal control standards, group compliance policy and external regulatory requirements



  • University degree in related discipline or other relevant qualification preferred
  • Minimum 1 years' experience in banking industry, with knowledge in call centre operations preferred  
  • Strong self-motivation with good presentation and interpersonal skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116068-01#0101
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Middle management level
  • Degree