Job ref no.: 498430
Bank of China (Hong Kong) Limited

Business Strategy Manager (Omni Channel Management, SME Chatbot Team)

Bank of China (Hong Kong) Limited

Job No.: 498430
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Business Development, Management


  • Responsible for team management, lead the team to build, and manage the SME Knowledge Base
  • Manage the development of the SME knowledge base, update project schedule, follow up the enquires and requests from project team and IT/supplier, ensure timely project schedule
  • Assist test case study and UAT feedback, support system authentication
  • Assist the development of the SME knowledge base, revamp the content and publish to the public, improve customer experience.
  • Continuous monitor and review knowledge base, analyze system data, propose suggestions for optimizing chatbot’s efficiency based on customer’s habits, type of questions asked and how frequent questions are asked
  • Support and manage daily system approval
  • Lead the team to liaise with SME segment and product managers on knowledge transfer and ensure that accurate product knowledge is acquired and updated timely


  • Degree holder or above
  • 3-5 years of experience in banking or tele-servicing industry
  • Good command of both Chinese and English, spoken Mandarin is preferable
  • Knowledge and Experiences in managing SME customers
  • Moderate knowledge in compliance, industrial practice, risk management, principles and control structure
  • Knowledge in project management and business strategy
  • Ability to analyze business and data, and produce report
  • Able to work independently and under pressure
  • Supervisory skills for managing and coaching subordinates

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

More job information
Job ref no. 498430
Job Function
  • Sheung Wan
Employment Term
  • Full-time
  • 3 years - 5 years
Career Level
  • Middle management level
  • Degree
  • Master's degree