Job ref no.: CT3116068-01#0084
Hang Seng Bank Limited

Business Support and Control Manager

Hang Seng Bank Limited


Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

Should you join our Insurance business, you will focus on maintaining close relationships with our corporate and individual customers, and providing them with premium service. You will also be expected to develop new insurance products and distribution channels to meet the changing needs of customers in a dynamic environment.

We are currently seeking a high caliber professional to join our department as Business Support and Control Manager.


Principal Responsibilities:

  • Drive the growth of retail insurance business, particularly through the delivery of products and development of channels in support of the distribution of general insurance and medical insurance products
  • Plan and manage end-to-end User Acceptance Test (UAT) to ensure the smooth implementation of new product and process
  • Ensure compliance of global standards and business risk & control management frameworks that will facilitate the growth of medical & general insurance business
  • Maintain product completeness and competitiveness among the market
  • Maintain the best-in-class online subscription platform & post sales services
  • Plan, supervise the compilation and monitor the performance of Annual Operating Plan (AOP) for the retail insurance business, operation and IT expenses
  • Work with business/insurance partners to ensure the retail insurance business operation is in line with the insurance partnership target operating model
  • Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives



  • University graduate with degree preferably in Business Administration, Economics, Finance, Information System, Operation Management or related discipline
  • Minimum of 7 years' working experience in banking and/or insurance company, with proven track record in project management
  • Sound experience in insurance product development or operation management and knowledge in banking environment
  • Able to work independently and exercise discretion and judgment in driving through projects
  • Good communication, interpersonal and analytical skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


(Candidate with less experience may be considered for the position of Assistant Business Support and Control Manager)


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

More job information
Job ref no. CT3116068-01#0084
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 7 years - 20 years or above
Career Level
  • Middle management level
  • Degree