Job ref no.: CT3115413-01#7598

Business Support Manager (12 months Contract)

Advance Resources Personnel Consultants Limited

  • 5-day week


Our client is one of the world’s largest banking and financial services organizations. It comprises around 3,500 offices in over 60 countries. Our client has numerous businesses steams, including banking and wealth management and global markets, and continues to grow rapidly.

Job Duties

  • Take leading role including managing a team in providing project and Run-the bank support related to regulatory, compliance, customer due diligence and banking remits (core role) 
  • Assist in developing & implementing system projects to maximize the operational efficiency of the network.  Provides technical support to projects assigned.  Assist in maintaining the operational effectiveness of existing systems.
  • Provide users support in the implementation stage of new /existing systems.
  • Support user daily operations in using the system
  • Contribute to ongoing systems improvement from users perspective
  • Assist in contingent situations due to system malfunction
  • Assist in fall-back procedures & giving instructions to users, aiming at minimizing negative impact on business, image & operational inconvenience
  • Monitor effect and benefits for users of newly released system enhancements/review. 
  • Assist in terms of system technicalities (e.g. accurately define user requirements, comments on system design & conduct testing)
  • Handle user queries & suggestions and acting on behalf of users in regular liaison with IT or related parties   
  • Identify deficiencies and potential enhancements to existing systems.
  • Update manuals with operational/system changes for superior’s perusal, asking comments from concerned parties & sending them to users after finalization


  • Degree of above
  • Project management skill including encompassing feasibility study capability, implementation and review monitoring skill, people/resources management skill, planning and organizing skill etc
  • Banking Operations knowledge with no less than 2 - 5 years hand-on experience on customer due diligence, sanctions, and compliance with Foreign Account Tax Compliance Act(FATCA), Common Reporting Standard (CRS), Tax Transparency
  • Effective interpersonal skill, being able to communicate effectively with parties concerned about the plan of the migration or remigration projects.
  • Analytical and learning skills, the job holder must have an analytical mind to extract/conclude useful ideas from enormous information. He or She should also be a quick learner to adapt to various new systems/procedures.
  • Presentation and coaching skill, the job holder should have necessary presentation skill to introduce/present the relevant parties of the procedure/plan. He or She should also be able to coach his or her subordinates for their development.

“Interested parties, please send full resume, expected salary and contact telephone number by clicking Apply Now

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More job information
Job ref no. CT3115413-01#7598
  • 30,000 - 35,000 / month
Job Function
  • Yaumatei
Employment Term
  • Contract
  • Full-time
  • 2 years - 5 years
Career Level
  • Middle management level
  • Degree