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Job ref no.: CT3127061-01#0188
Rosewood Hong Kong

Butler / Associate Butler

Rosewood Hong Kong

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. #RWHKGRocks

Essential duties and responsibilities

  • Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
  • Coordinate with all concerned departments to fulfill guest needs and requests
  • Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
  • Update the guest preference, feedback and comments on to the guest profile section
  • Fully conversant with all services and facilities offered by the hotel, create renowned memorable experiences for our guests

Requirements

  • Minimum 1-2 years’ relevant working experience in a sizeable luxury hotel in similar capacity or in Food & Beverage service
  • Experience with the Opera system is an advantage
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
  • High standards of professional manner with exceptional communication and presentation skills
  • Ability to build rapport quickly and maintain guest relationships
  • Excellent command of spoken English, Cantonese and Mandarin is a must. Any additional languages will be valuable
     

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained

Excellent remuneration and benefits packages are offered. Please submit your application here [via CTgoodjobs Apply Now ].

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.

More job information
Job ref no. CT3127061-01#0188
Salary
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Full-time
Experience
  • 1 year - 4 years
Career Level
  • Non-management level
Education
  • N/A
Benefits
  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Meal allowance
  • Medical plan
  • … + 2 more