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Call Center - Customer /Technical Service Representative (Join-in Bonus $6,000)

Job Ref.CTS-11353
HKT Services Limited

<< Join us in November, you can enjoy "Join-in Bonus $6,000" >>

<<Welcome fresh bachelor degree holder>>

 

Responsibilities

  • Provide good customer service on handling billing enquiries / technical support enquiries
  • Cooperate with other teams members to resolve customer's request efficiently
  • Promote & cross-sell company products/services

 

Working location

  • Shatin (nearby City One Town)

 

Working hour

  • 42.5 or 48 working hours per week (optional to candidates)
  • Willing to take up day or night shift duties including weekends & public holidays (an advantage for candidate who can take up night shift to get an extra allowance)

 

We look for

  • Bachelor degree holder or
  • Post-Secondary / F.5 or above with 1 year of customer service experience. Candidates familiar with user-operation of broadband / mobile products will be considered as Technical Service Representatives
  • Good spoken English and Cantonese
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills

 

We offer you

  • Attractive basic salary with commission & sales incentive
  • Night shift allowance
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical coverage
  • MPF / Occupational Retirement Schemes
  • Employee product / service discounts
  • Study sponsorship

 

Walk-in Day

Date:14 & 16 Nov (Tue & Thu)

Time:2pm to 5pm

Venue:15/F, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay (MTR Quarry Bay Exit A)

鰂魚涌英皇道979號太古坊電訊盈科中心15樓 (港鐵鰂魚涌站A出口)

Document required:Original of HKID, original and copy of academic & working reference

 

Application method

You can also send us your resume (please indicate the position applied) via the following methods.

Email:  career-consumer@pccw.com

Fax:     8108 7908

Whatsapp:   6029 4292

 

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/8.1_PCO_POL_02e_Privacy_Policy_Statement.pdf), a copy of which will be provided immediately upon request.

Apply Now
Job Ref No.
CTS-11353 (CT3112376-01#0246)
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Salary
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Benefits
  • Medical plan
Location
Employment Term
Experience
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Career Level
Require to Travel
No travel
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About HKT Services Limited

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.