5 days work week (includes PH and Weekends)
Salary: up to 28K (based on 12 months)
Location: Tsuen Wan
• Report to the Deputy Call Center Manager
• Lead a team of 15-20 customer service executives
• Ensure team provides professional services to Asia Miles members and meet service targets
• Accountable for the overall service turnaround time, accuracy and quality of contact with members
• Monitor, review and improve service quality and effectiveness of the team members through regular real time call monitoring and floor supervision
• Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members
• Ensure team members provide service with most up-to-date and accurate product and programme knowledge
• Higher Diploma or above
• At least 8 years of relevant experience in customer services and/or loyalty programmes, including 2-3 years at supervisory level, managing team size of over 8 staff
• Experience in contact center environment
• Good command of spoken English and Cantonese, and written English and Traditional Chinese
• Flexibility in shift duty arrangement
Please send your resume to [via CTgoodjobs Apply Now ]
Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.
|Job ref no.||CT3117603-01#0055|
RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Information & Telecommunication sectors.
Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.