Job ref no.: CTB-12142 (CT3117724-01#2018)
PCCW Solutions Ltd

Call Centre Representative

PCCW Solutions Ltd

Benefits
  • 5-day week

Description:

  • Answer and respond to calls and emails
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate parties according to available guideline
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

Qualifications:

  • DSE / HKCEE, high school diploma or equivalent
  • Knowledge of call center telephony and technology is an advantage
  • Good command in Cantonese and English, Putonghua is an advantage
  • 5-day work a week
  • Shift duties including weekends and public holidays with shift allowance
     

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at hrpccws@pccw.com or https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en

For more information on other job opportunities of PCCW Solutions, please visit our website at
http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf), a copy of which will be provided immediately upon request.

www.pccwsolutions.com/
 

More job information
Job ref no. CTB-12142 (CT3117724-01#2018)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent