Call Centre Representative

Description:

• Answer and respond to calls and emails
• Research required information using available resources
• Identify and escalate priority issues
• Route calls to appropriate parties according to available guideline
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs

Qualifications:

• DSE / HKCEE, high school diploma or equivalent
• Knowledge of call center telephony and technology is an advantage
• Good command in Cantonese and English, Putonghua is an advantage
• 5-day work a week
• Shift duties including weekends and public holidays with shift allowance
   

If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en

For more information on other career opportunities and latest news at PCCW Solutions, please visit :

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PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

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