Job ref no.: CTF-11766 (CT3117724-01#1978)
HKT Services Limited

Call Centre Sales Manager

HKT Services Limited

  • Discretionary bonus
  • Insurance plan
  • Medical plan

The Job:

  • To achieve growth and hit sales targets by successfully managing the call centre teams
  • To conduct effective resource planning to maximize the productivity of resources
  • To develop and review objectives for the call center’s day-to-day service and sales activities to enhance operational efficiency
  • To hire, coach and provide training to call centre sales to maintain high level of service and sales standards
  • To collect and analyze call-centre statistics (sales rates, costs, customer service metrics etc.)
  • To present sales, revenue and expenses reports and realistic forecasts to the Management Team

The Person:

  • Degree holder with at least 3 years of experience in telecommunication/ banking industry
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
  • Customer focused and result oriented with problem solving skills
  • Good supervisory experience with strong interpersonal and communication skills
  • Excellent mentoring, coaching and people management skills


We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department to email:

For more information on other job opportunities of PCCW, please visit our website:
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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