Job ref no.: CT3119298-01#0027
ALVA HOTEL BY ROYAL (Opening in Summer)

Call Centre Supervisor

ALVA HOTEL BY ROYAL (Opening in Summer)

  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 2 more


The 618-room ALVA HOTEL BY ROYAL signifies a new extension of Sun Hung Kai Hotels. Known for its cutting-edge design and modern sophisticate setting, it is designed for the pioneers that live, play and discover for design and tech. Travellers will not only gravitate to the hotel by its stylish guestrooms and signature restaurants, but also be amazed by the surrounding elements of heritages, sports facilities, shopping spree and indigenous culture. By creating the distinctly unique experience, ALVA is boasting an iconic address in Shatin’s River East neighborhood where tech-savvy millennials will never be disconnected.

For more information about ALVA HOTEL BY ROYAL, please visit


  • Provide, maintain and monitor telephone communications and services for the Hotel through constant liaison with various telecommunication service providers.
  • Supervise and provide guidance for the team to achieve standard in all telephone related services.
  • Provide on-the-job training to concerned associates.
  • Familiarize with the Hotel emergency procedures in case of emergency.
  • Participate in ad-hoc duties as assigned.


  • Higher Diploma or above in Hospitality Management or related major/field.
  • A minimum 5 years of work experience in PABX and 2 years in similar capacity is preferable.
  • Excellent communication and leadership skills.

We offer career opportunities and excellent remuneration package. Interested parties please send your full resume with present and expected salary through CTgoodjobs Apply Now

We are an equal opportunity employer.
Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful.
Data collected will be treated in strict confidence and used for recruitment purpose within the group hotels.


More job information
Job ref no. CT3119298-01#0027
  • N/A
Job Function
  • Shatin
Employment Term
  • Full-time
  • 5 years - 8 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree