Job ref no.: CT3117603-01#0053
RecruitFirst Limited

Call Centre Team Leader (Up to 28K / 3 years exp)

RecruitFirst Limited

Benefits
  • 5-day week
  • Additional subsidies
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Family medical plan
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Paid overtime
  • … + 4 more

Job Description:

  • Report to the Deputy Call Center Manager
  • Lead a team of 15-20 customer service executives
  • Ensure team provides professional services to Asia Miles members and meet service targets
  • Accountable for the overall service turnaround time, accuracy and quality of contact with members
  • Monitor, review and improve service quality and effectiveness of the team members through regular real time call monitoring and floor supervision
  • Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members
  • Ensure team members provide service with most up-to-date and accurate product and programme knowledge

 

Job Requirements:

  • Higher Diploma or above
  • At least 8 years of relevant experience in customer services and/or loyalty programmes, including 2-3 years at supervisory level, managing team size of over 8 staff
  • Experience in contact center environment
  • Good command of spoken English and Cantonese, and written English and Traditional Chinese
  • Flexibility in shift duty arrangement

Please send your resume to [via CTgoodjobs Apply Now ] 

Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

More job information
Job ref no. CT3117603-01#0053
Salary
  • 20,000 - 30,000 / month (negotiable)
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Full-time
Experience
  • 6 years - 15 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel