Job ref no.: CT3115413-01#1856

Call Centre Training Manager

CIGNA Worldwide Life Insurance Company Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan


  • Develop training strategies to supports partners’ short term and long term distribution initiatives of Cigna telemarketing team.
  • Design the training materials and conduct the training for targeted audience.
  • Increase new joiners’ sales activities and productivity by pre and post-classroom training / follow up with Cigna and partners’ telesales team.
  • Coordinate with Channel Heads to develop training and development plan for telemarketing team to better equip the team with knowledge and skillset to perform.
  • Coordinate with Company Training Division / external trainer for specific training support and programs and manage the effectiveness of such programs.
  • Be responsible for CPD course accreditation and arrangement supporting all channels
  • Develop long-term plans and strategies with the managers and Department Head on training structure, organization, policies, programs, budget, staff development, services and practices in order to accomplish the Department   mission / quality objectives.
  • Partner with the Sales Delivery Manager in formulating annual business plan and be responsible and accountable for the implementation of such


  • Degree holder in any related discipline
  • A minimum of 8 years’ experience, preferably gained in the insurance companies and call center environment
  • Passes in IIQE Paper I, II and III
  • Knowledge and understanding on the multi-channel distribution platform, business nature, management structure and insurance business environment
  • Good training sense in terms of course development, design and evaluation
  • Good presentation, communications, and facilitation skills
  • Proficient in written & spoken English
  • Proactive, initiative and risk-taking
  • Analytical and decision making

Interest parties please click Apply Now to apply job.

Candidate with less experience will be considered as Senior Training Executive.

Welcome candidate who has call centre management experience and interesting to changed as Trainer. 

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More job information
Job ref no. CT3115413-01#1856
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree