Job ref no.: CT3130240-01#0053
Hang Seng Bank Limited

Card and Loans Officer

Hang Seng Bank Limited

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Card and Loans Officer.

Principal responsibilities

  • Provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels
  • Promote loan / insurance products when customer’s need are being identified to reach the sales achievement for the department
  • Contribute to the achieving the section’s service and sales objectives
  • Timely respond to customer’s feedbacks, drive for service improvement and better customer experience
  • Assist team head to review and allocate the resources so as to optimize the team productivity
  • Identify the potential improvement areas to enhance the work efficiency
  • Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
  • Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements



  • Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
  • Willing to work on flexi-hours 
  • Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business
  • Strong sales and customer service orientation, with ability to work under pressure
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage 
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers  

(Candidates with less experience will be considered for the position of Senior Card and Loans Representative) 

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3130240-01#0053
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 3 years - 7 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent