Card Authorization Officer – Customer Services Department

Responsibilities:

• Process authorization referrals according to the guidelines/procedures/policies (issuing business).
• Communicate with other issuing banks by fax/telephone on authorization referrals and information verification received from on-us merchants (acquiring business).
• Liaise with IT Section about system problem on credit card system, merchant acquiring system, and Cardholder Management System (CMS) for generation of One Time Password.
• Make preventive measures according to the guidelines of handling velocity checking and fraud detection alerts, and/or contact cardholder to verify the genuineness of transactions with a view to protecting the Bank’s and customers’ interest.
• Handle lost credit card reports and provide pertinent information to PCPS Fraud Control Section for investigation.
• Support the services of credit card customer inquiries and merchant inquiries during non-office hours.
• Support credit ATM report loss, card activation and overseas cash limit activation after normal office hours.
• Prepare MIS relating to authorization services, fraud detection activities and customer inquiries.
• Take the role of monitoring the activities in office via surveillance camera CCTV.

Requirements:

• Secondary education or above
• At least 2 years of relevant working experience in Authorization/ Customer service
• Good interpersonal skill and communication skill
• Shift and Overnight Shift are required
• Preferred in both spoken and written English, Chinese and Putonghua

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.