To process all Credit Card / Debit Card requests from different channels, including Sales, CCC, Branch, Fraud Team and other internal Operations teams, and to ensure all requests are handled accurately and in timely matter
To handle daily Debit card / Credit Card related maintenance request
To ensure consistent delivery efficiency / accuracy standards of business processes
To report to team supervisors for any irregularity, including but not limit to reconciliation gap, incidents and complaints
To attend to phone and email enquiries from internal stakeholders
To perform investigation on any referrals cases from frontlines and CR
To prepare monthly reports
To monitor Tianjin daily performance
Support cross team functions
To process ePro with invoice/ quotation proofs
To ensure efficient and effective execution of all debit card/ credit card maintenance, including reconciliation of daily process volume, all application are done without error and all mails are
passed to QC team within SLA
To ensure all cases are processed with agreed TAT/SLA
To ensure processing quality and BAU processing is well controlled
To monitor Tianjin hub for maintenance processing
To work with branches and internal teams on the Credit Card / Debit Card maintenance service request
People & Talent
To work with internal stakeholders on the Credit Card / Debit Card maintenance service request related
To ensure all regulatory requirements and policies are strictly followed
To timely report the team issues and losses, if applicable
To assist Team Manager in performing UAT/ UVT on new project/ product launch
To handle the incoming mail bag sorting
Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to Line Manager
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key Relationships Nature/Purpose
Crown Record keeping of daily reports and invoices
Asia Miles Daily processing of membership registration
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.