Job ref no.: CT3129427-01#0019
Hang Seng Bank Limited

Cards and Loans Operations Associate (12-Month Contract)

Hang Seng Bank Limited

Cards and Loans Operations

Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.
 
Cards and Loans Operations, support the distribution of cards, account maintenance and merchant operations.

We are currently seeking a high caliber professional to join our department as Cards and Loans Operations Associate (12-Month Contract).

 

Principal responsibilities

  • Work with business and offshore teams to ensure performance levels continually meet or exceed agreed quality standards
  • Support account reconciliation and substantiation related to cards and loans operations
  • Perform daily operations and control; and management information reporting
  • Handle internal and external customer’s enquiries
  • Is accountable for the effective use of controls to ensure operational risk within agreed limits
  • Implement/Support projects as a Subject Matter Expert for new product/service, process improvement and migration projects as applicable to improve overall operational efficiency and effectiveness
  • Escalate all issues with operational effectiveness in a timely and appropriate manner

 

Requirements

  • University in Accounting, Finance or related discipline OR other relevant qualifications
  • Minimum 2 years of experience in related fields
  • Strong service and operation orientation, with good interpersonal skills
  • Ability to communicate effectively, embrace change and overcome challenges
  • Proficiency in both English and Chinese, with good knowledge of MS office applications
  • Ability to work under pressure and deliver results within tight schedule
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

tion, with good interpersonal skills

  • Ability to communicate effectively, embrace change and overcome challenges
  • Proficiency in both English and Chinese, with good knowledge of MS office applications
  • Ability to work under pressure and deliver results within tight schedule
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3129427-01#0019
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 20 years or above
Career Level
  • Non-management level
Education
  • Degree