Job ref no.: CT3120209-01#0056
Hang Seng Bank Limited

Cards and Loans Operations Associate, Credit Approval

Hang Seng Bank Limited

Cards and Loans Operations

Hang Seng's Business Services is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Cards Operations, support the distribution of cards, account maintenance and merchant operations

Should you join our Business Services, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will be developed with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model and effective cost management.

We are currently seeking multiple high caliber professionals to join our department as Cards and Loans Operations Associate


Principal responsibilities

  • Work with business and offshore teams to ensure performance levels continually meet or exceed agreed quality standards
  • Monitor different SLAs and ensure service standard is achieved
  • Assist supervisor to perform daily operations and control; and management information reporting
  • Handle internal and external customer’s enquiries
  • Is accountable for the effective use of controls to ensure operational risk within agreed limits
  • Implement/Support projects as a Subject Matter Expert for new product/service, process improvement and migration projects as applicable to improve overall operational efficiency and effectiveness
  • Escalate all issues with operational effectiveness in a timely and appropriate manner



  • University graduate in related disciplines preferred
  • Relevant experience in an operations environment including a knowledge of 3 years operational workflows and associated operational controls
  • Experience in the cards and/or unsecured personal loans operation required
  • Strong service and operation orientation, with good interpersonal and communication skills
  • Proficiency in both English and Chinese, with good knowledge of MS office applications
  • Be able to work under pressure and deliver results within tight schedule
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes



All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3120209-01#0056
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 20 years or above
Career Level
  • Non-management level
  • Degree