Job ref no.: CT3118295-01#0158
Hang Seng Bank Limited

Cards and Loans Operations Officer (6-Month Contract)

Hang Seng Bank Limited

Cards and Loans Operations

Cards and Loans Operations supports the distribution of cards, credit cards and unsecured loan accounts maintenance and merchant acquiring operations.

Should you join our Business Services, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will be developed with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model and effective cost management.

We are currently seeking multiple high caliber professionals to join our department as Cards and Loans Operations (6-Month Contract).


Principal responsibilities

  • Work with business and offshore teams to ensure performance levels continually meet or exceed agreed quality standards
  • Assist supervisor to perform daily operations and control
  • Handle internal and external customer’s enquiries
  • Handle data and prepare documents such as letter, memorandum and report in an accurate and efficient manner
  • Support projects as a Subject Matter Expert for new product/service, process improvement and migration projects as applicable to improve overall operational efficiency and effectiveness
  • Escalate all issues with operational effectiveness in a timely and appropriate manner



  • Secondary education or above with 1-2 years working experience in an operations environment preferred.
  • Experience in the cards and/or unsecured personal loans operation preferred
  • Strong service and operation orientation, with good interpersonal and communication skills
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in both English and Chinese, with good knowledge of MS office applications


To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : and send your resume via e-mail : [via CTgoodjobs Apply Now ] for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3118295-01#0158
  • N/A
Job Function
Employment Term
  • Contract
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Entry level
  • F.5- F.7 or DSE