Job ref no.: CT3120209-01#0055
Hang Seng Bank

Cards Operations Associate (1-Year Contract)

Hang Seng Bank

Cards and Loans Operations

Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Cards Operations, support the distribution of cards, account maintenance and merchant operations

We are currently seeking a high caliber professional to join our department as Cards Operations Associate (1-Year Contract).


Principal responsibilities

  • Work with business and offshore teams to ensure performance levels continually meet or exceed agreed quality standards
  • Monitor different SLAs and ensure service standard is achieved
  • Is accountable for the effective use of controls to ensure operational risk within agreed limits
  • Implement/Support projects as a Subject Matter Expert for new product/service, process improvement and migration projects as applicable to improve overall operational efficiency and effectiveness
  • Escalate all issues with operational effectiveness in a timely and appropriate manner



  • University graduate in related disciplines preferred
  • Relevant experience in an operations environment including a knowledge of 3 years operational workflows and associated operational controls 
  • Experience in the cards and/or unsecured personal loans operation required
  • Strong service and operation orientation, with good interpersonal and communication skills
  • Proficiency in both English and Chinese, with good knowledge of MS office applications
  • Be able to work under pressure and deliver results within tight schedule
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


(Candidates with less experience will be considered for the position of Cards Operations Officer.)

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : and send your resume via e-mail : [via CTgoodjobs Apply Now ] for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3120209-01#0055
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 20 years or above
Career Level
  • Non-management level
  • Degree