Job ref no.: CT3117255-01#6568

Cash Client Processing - Team Supervisor, Line (Operations)

Morgan Stanley

HK CCP team - DirectorDescription :

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets

Overview of the Role :

The Cash Client Processing (CCP) Groups support a wide range of products/ markets and clients - this extends to equity & fixed income cash products settling via Euroclear, DTC and International domestic settlement. The CCP team always seeks to respond rapidly to client needs and developments within the industry. With the constant changing environment, this demands high performance from the individuals in the team. This role is a Director role in the Cash Equity/Fixed Income CCP Control team in HK. The team provides post trade execution support to the Asia Pacific focus clients trading in global equity markets. This includes trades confirmations delivery, trades pre-matching follow up and fails management. The role involves coordinating operational and client issues and managing the day-to-day support provided by the team. The objective is to maintain a high level of value added service and partnership with Business Unit to address key internal and client issues and manage risk. The role also involves resolving/ escalating client queries and issues, in conjunction with the regional Client Relationship Management team. The team also performs the Control function which entails supervision of the Mumbai CCP team. The role also involves people management, including training, coaching and motivating the team members.

Primary Responsibilities :

-Supervise the post trade execution support including confirmations and trade settlement process provided by the Cash Equity Client Processing team for Asia focus clients.

- Manage the process to reduce operational and client risk, including investigating and resolving issues to ensure timely booking and settlement of client trades.

- Improve service performance to clients- Look for client / business operational efficiencies and commercial opportunities- Build and maintain internal and external client relationship

-Understand client strategy and market initiatives

-Work with global counterparts and contribute to global initiatives or discussion relating to client projects or change initiatives

-Work with Operations Client Relationship team to further enhance relationship with external clients

-Support the hiring and people development in the team


  • 5-6 years of experience in financial industry in Cash Equities operations roles- Solid understanding of global cash equities product knowledge-
  • Good understanding of settlement process, in particular the Asian markets
  • General understanding of market and industry initiatives in the Cash Equities market
  • Communication/relationship building skills- People management experience
  • Experience with a global investment bank (Equity product knowledge and client service experience an advantage)

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