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Job ref no.: CT3119682-01#0025
Versace Asia Pacific Limited

Cashier (Farfetch Business)

Versace Asia Pacific Limited

Benefits
  • 13-month pay
  • Medical plan

Job purpose: The role will perform cashiering functions of the store and be the key contact person for the Farfetch business of the store.
 

Job responsibilities:

Cashiering:

  • Perform cashiering functions and daily housekeeping of the store.
  • Assist the Store Manager in handling daily documents processing.
  • Responsible for wrapping and bagging items for customers upon checkout and reconcile payment.
     

Farfetch Business:

  • Be the face of Farfetch to our customers.
  • Responsible for the communication between the couriers and all the other internal departments, assures status updates, daily processes and swift resolution of courier issues.
  • Respond to complex situations, interprets and treats tickets in the systems, assuring a high level of service (time and quality of responses).
  • Handle daily communications with transport companies (DHL etc.).
  • Support store set up regarding delivery process demand.
  • Respond to customer enquiries via several channels (WeChat, Email and Telephone).
  • Provide information regarding products/services and other related enquiries.
  • Responsible for managing, optimizing and growing the sales and operational performance of the store.
  • Ensure excellent service & follow up is given to both Farfetch and final customers, working closely with Partner Services team and other teams, to drive all service KPI's and ensure business needs are met.
     

Requirements

  • Well organized and proactive, with the ability to handle multiple tasks at a fast pace.
  • Excellent verbal and written communication skills in English, Cantonese and Mandarin.
  • Proficient user of IT systems, both customer service specific and windows packages.
  • Experience in customer service, preferably in a luxury fashion retail, hospitality or e-commerce environment.
     

Interested parties please send your application letter together with detailed resume and expected salary to [via CTgoodjobs Apply Now ]

All information provided will be treated in strict confidence and used solely for recruitment purposes.
 

More job information
Job ref no. CT3119682-01#0025
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree