Job ref no.: CT3119682-01#0034
Versace Asia Pacific Limited

Cashier (Farfetch Business)

Versace Asia Pacific Limited

  • 13-month pay
  • Medical plan

Job purpose: The role will perform cashiering functions of the store and be the key contact person for the Farfetch business of the store.

Job responsibilities:


  • Perform cashiering functions and daily housekeeping of the store.
  • Assist the Store Manager in handling daily documents processing.
  • Responsible for wrapping and bagging items for customers upon checkout and reconcile payment.

Farfetch Business:

  • Be the face of Farfetch to our customers.
  • Responsible for the communication between the couriers and all the other internal departments, assures status updates, daily processes and swift resolution of courier issues.
  • Respond to complex situations, interprets and treats tickets in the systems, assuring a high level of service (time and quality of responses).
  • Handle daily communications with transport companies (DHL etc.).
  • Support store set up regarding delivery process demand.
  • Respond to customer enquiries via several channels (WeChat, Email and Telephone).
  • Provide information regarding products/services and other related enquiries.
  • Responsible for managing, optimizing and growing the sales and operational performance of the store.
  • Ensure excellent service & follow up is given to both Farfetch and final customers, working closely with Partner Services team and other teams, to drive all service KPI's and ensure business needs are met.


  • Well organized and proactive, with the ability to handle multiple tasks at a fast pace.
  • Excellent verbal and written communication skills in English, Cantonese and Mandarin.
  • Proficient user of IT systems, both customer service specific and windows packages.
  • Experience in customer service, preferably in a luxury fashion retail, hospitality or e-commerce environment.

Interested parties please send your application letter together with detailed resume and expected salary to [via CTgoodjobs Apply Now ]

All information provided will be treated in strict confidence and used solely for recruitment purposes.

More job information
Job ref no. CT3119682-01#0034
  • N/A
Job Function
Employment Term
  • Full-time
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree