Job ref no.: CT3128658-01#0272
IKEA Hong Kong

Central Fulfilment Manager

IKEA Hong Kong


We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people". How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.



  • You are experience of working in retail and/or logistics role, including previous management experience of leading others
  • You have proven record of communicating confidently and clearly in English
  • You are experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
  • You have proven ability to inspire and engage others
  • You have business-minded with clear customer focus
  • You have proven record of meeting agreed budgets and goals, and work on plans over a number of years
  • You are experience of implementing action plans and providing clear direction and following up goals
  • You are experience of leading in a changing environment
  • You have experience of leading and managing a team preferably gained in retailing and/or logistics
  • You are able to think commercially by balancing efficiency, inspiration and profitability
  • You are able to reflect and find a value and ideas in collaborating with others
  • You have university degree in Business Administration/ Logistics/ Supply Chain or related field
  • You have 10 years solid warehouse and distribution operations experience with at least 5 years managerial role in a fast-paced retail or logistics environment



  • Take responsibility for high performing daily operations and an efficient fulfilment network connected to CFU & SW on the market including planning, execution and follow up of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touch points in the most cost effective way
  • Contribute to the creation and implementation of best practice CFF vision, strategy, policies, processes and procedures to aid and improve operational performance in order to meet and exceed customers' expectations
  • Lead, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements as well as provides an open environment where talents are continuously developed including long-term competence building on identified business needs and succession planning
  • Set departmental objectives/KPIs and review and assess ongoing performance of direct reports
  • Develop and maintain a strong relationship with all stakeholders (e.g. Regional Operations, Market Fulfilment Development and Network, Retail, Suppliers, Service Providers, Transportation Companies and Customers) connected to the CFF process in order to reach excellence in execution and exceed customer expectations
  • Take accountability for ensuring short- and mid-term capacities and resources in the market's Central Fulfilment network in order to ensure alignment with business needs.
  • Hold responsibility for department budget (including both OPEX & CEPAX)
  • Monitor service providers' performance in term of quality, quantity, delivery times & transport cost and timely negotiate rates and scopes of service contracts as well as recommend optimal transport modes, routes or frequency etc
  • Take accountability for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA in close cooperation with the Group Functions
  • Conduct and review audits for implementation of customer fulfilment sustainability agendas for CFU & SW on the market



Annual Fixed Bonus, 17 days Public Holiday, Paid Leave (e.g. Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

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More job information
Job ref no. CT3128658-01#0272
Job Function
  • Kwai Chung
Employment Term
  • Full-time
  • 10 years - 12 years
Career Level
  • Middle management level
  • Degree