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Job ref no.: CT3114387-01#6914

CGO SLS AGT-HKG

Delta Air Lines

Full-time, Permanent

JOB SUMMARY :
Cargo Sales Agents connect with customers via phone and email and create an experience where customers know they have been heard and understood and feel valued and important. This is accomplished by effective listening, quickly identifying and owning customer issues, making quality decisions, multi-tasking and interacting with a globally diverse group of customers and colleagues.

Primary Responsibilities include :
Research shipment air waybills, do pricing entry, and create cargo sales reports

Verify cargo sales reports with customers

Utilize systems (e.g CASS,CNAP) to upload customer pricing information

Invoice customers and track accounts receivable payments to Delta via the API Billing system as well as trace air waybills as required

Other basic administrative functions

Coordination of customer events from time-to-time will also be required.

QUALIFICATIONS :
High Diploma holder

Working experience in aviation or customer service related field preferred

Excellent command of spoken and written English and Cantonese, knowledge of Mandarin an advantage

Proficiency in PC software

Strong communication and interpersonal skills

Able to work independently and under pressure in a sales team environment with result orientated

Delta Air Lines requires employees to be reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment. The ability to work efficiently and accurately while multi-tasking in a time-sensitive environment is required.

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More job information
Job ref no. CT3114387-01#6914
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip